DLI Submit Your Garment App

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The DLI Submit Your Garment App enables DLI members to submit information about damaged garments in order to receive an analysis report of the cause, if it can be determined.

Users can download the app to an android phone or iphone.

When the user opens the app, they will login with their DLI member number. They then have the option of requesting a new analysis or reading how the analysis works.

Requesting the Analysis

  • After login the user will click the "Request a new analysis" button.
  • The user then fills in all required information, including a photo upload of the garment.
  • The user can also upload pictures of the care label and fiber content label if desired.
  • The user clicks Submit to send the request to DLI.

Processing the Request

  • DLI receives a notification email of the new request; it goes to the group DLI Garment Analysis Submission Notification.
  • The user is taken to the order dashboard; this screen shows the date of submission, name of garment analysis, order status.
    • Pending means that DLI is reviewing the information to determine if they can help.
    • Review means that DLI has accepted the garment and is working on the analysis report.
    • Payment means that the payment is due on the analysis.
    • Completed means that the report has been uploaded to the system and is ready for the user.
  • DLI will change the order status to Payment when they have determined that they can help the user with a report.

NOTE: The status is changed by logging into the DLI website and clicking on ADMIN, MANAGE ADD-ONS, DLI REMOTE APP, DLI GARMENT SUBMISSION. Open the record for the submission and change the ORDER STATUS field. DLI can also upload the report in the REPORT FILE field and should select the appropriate GARMENT ANALYSIS item in the ITEM field . Click OK to save changes.

  • When the status changes to PAYMENT, the user is notified by email that they can now pay for their garment analysis.
  • At this point the user can click on the shopping cart in the order dashboard to pay for the analysis.
  • After payment is successful, the order status changes to Complete and the user will have access to the report in the orders dashboard.
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