Svetness - Revision history

Admin: /* How-To For Svetness */

2022-09-08T18:17:52Z

‎How-To For Svetness

Admin: /* Ecommerce-Refunds */

2020-09-25T21:19:15Z

‎Ecommerce-Refunds

Admin: /* Ecommerce-Refunds */

2020-09-25T21:18:35Z

‎Ecommerce-Refunds

Admin at 21:17, 25 September 2020

2020-09-25T21:17:11Z

Admin: Created page with "You can refund charges made to your account, either in whole or in part. Refunds use your available Stripe balance—this doesn’t include any pending balance. If your availa..."

2020-09-25T21:10:33Z

Created page with "You can refund charges made to your account, either in whole or in part. Refunds use your available Stripe balance—this doesn’t include any pending balance. If your availa..."

New page

You can refund charges made to your account, either in whole or in part. Refunds use your available Stripe balance—this doesn’t include any pending balance. If your available balance doesn’t cover the amount of the refund, Stripe debits the remaining amount from your bank account.
If Stripe can’t debit the remaining amount from your bank account, your refunds may go into a pending status until you add funds to your Stripe balance. You can view a list of all your pending refunds in the Dashboard.
If the original charge underwent currency conversion, the refunded amount converts back using the same process. There are no fees to refund a charge, but the fees from the original charge aren’t returned.
We submit refund requests to your customer’s bank or card issuer. Your customer sees the refund as a credit approximately 5-10 business days later, depending upon the bank. Once issued, a refund cannot be canceled. Disputes and chargebacks aren’t possible on credit card charges that are fully refunded.
We’ll also send an email to your customer notifying them of the refund, if all of these conditions apply:
The original charge was created on a Customer object in your Stripe account
The Customer object has a stored email address
You have Email customers for refunds enabled
Some refunds—those issued shortly after the original charge—appear in the form of a reversal instead of a refund. In the case of a reversal, the original charge drops off the customer’s statement, and a separate credit is not issued.

← Older revision		Revision as of 18:17, 8 September 2022
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	Some refunds—those issued shortly after the original charge—appear in the form of a reversal instead of a refund. In the case of a reversal, the original charge drops off the customer’s statement, and a separate credit is not issued.		Some refunds—those issued shortly after the original charge—appear in the form of a reversal instead of a refund. In the case of a reversal, the original charge drops off the customer’s statement, and a separate credit is not issued.
		+
		+	===Add Region/Code===
		+	Manage Add-ons->Ecommerce->Account Categories

← Older revision		Revision as of 21:17, 25 September 2020
Line 1:		Line 1:
		+	Documentation for Svetness
		+
		+	Livestream
		+	Production server: https://livestream.svetness.com/
		+	Staging server: http://svetness.livestream.sitefpo.com/
		+
		+	Mobile
		+	Production server: https://dashboard.svetness.com/
		+	Staging server: http://svetnessdashboard.sitefpo.com/
		+
		+	Maintenance
		+	Production server: https://svetness.com/
		+
		+	==Terms==
		+	==Roles==
		+	;Admin: Employees of Svetness with access to the administrative back end of the website. They have "Administrator" checked in their user record.
		+
		+	==How-To For Svetness==
		+	===Ecommerce-Refunds===
		+
	You can refund charges made to your account, either in whole or in part. Refunds use your available Stripe balance—this doesn’t include any pending balance. If your available balance doesn’t cover the amount of the refund, Stripe debits the remaining amount from your bank account.		You can refund charges made to your account, either in whole or in part. Refunds use your available Stripe balance—this doesn’t include any pending balance. If your available balance doesn’t cover the amount of the refund, Stripe debits the remaining amount from your bank account.
	If Stripe can’t debit the remaining amount from your bank account, your refunds may go into a pending status until you add funds to your Stripe balance. You can view a list of all your pending refunds in the Dashboard.		If Stripe can’t debit the remaining amount from your bank account, your refunds may go into a pending status until you add funds to your Stripe balance. You can view a list of all your pending refunds in the Dashboard.

@@ Line 28: / Line 28: @@
 We’ll also send an email to your customer notifying them of the refund, if all of these conditions apply:
-The original charge was created on a Customer object in your Stripe account
+*The original charge was created on a Customer object in your Stripe account
-The Customer object has a stored email address
+*The Customer object has a stored email address
-You have Email customers for refunds enabled
+*You have Email customers for refunds enabled
 Some refunds—those issued shortly after the original charge—appear in the form of a reversal instead of a refund. In the case of a reversal, the original charge drops off the customer’s statement, and a separate credit is not issued.

@@ Line 20: / Line 20: @@
 You can refund charges made to your account, either in whole or in part. Refunds use your available Stripe balance—this doesn’t include any pending balance. If your available balance doesn’t cover the amount of the refund, Stripe debits the remaining amount from your bank account.
 If Stripe can’t debit the remaining amount from your bank account, your refunds may go into a pending status until you add funds to your Stripe balance. You can view a list of all your pending refunds in the Dashboard.
 If the original charge underwent currency conversion, the refunded amount converts back using the same process. There are no fees to refund a charge, but the fees from the original charge aren’t returned.
 We submit refund requests to your customer’s bank or card issuer. Your customer sees the refund as a credit approximately 5-10 business days later, depending upon the bank. Once issued, a refund cannot be canceled. Disputes and chargebacks aren’t possible on credit card charges that are fully refunded.
 We’ll also send an email to your customer notifying them of the refund, if all of these conditions apply:
 The original charge was created on a Customer object in your Stripe account